If you are experiencing issues with SecureMailMerge, support might request a network log from you which will include information about what your browser (or Outlook) is sending or receiving from our servers. The information will help us diagnose issues and any information will be treaded confidentialy and deleted after we have analysed the contents.
Start a new email and SecureMailMere. In the plugin window (the area marked by the red box) right-click to open a context menu. Click "Inspect".
This will open a window titled "DevTools" where you will find a tab called "Network". Click on that, then make sure "Disabled Cache" is enabled, the "All" button is dark grey.
Leaving that window open, switch back to Outlook.
Perform your actions in SecureMailMerge until you encounter the issue. This usually means adding a test subject and body, uploading the spreadsheet, clicking "Send test message" and waiting a couple of seconds for the result or error to appear.
Next return to the "DevTools" window and find the downward facing arrow.
This will download a HAR file containing the diagnostics information that you can send to our support.